Refund Policy
At EduLink, we aim to provide a reliable and positive learning experience for both students and tutors.
Session Cancellations
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Sessions cancelled at least 24 hours before the scheduled start time are eligible for a full refund or lesson credit.
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Cancellations made less than 24 hours in advance are not refundable, as the tutor has reserved that time.
Missed Sessions
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If a student does not attend a session without prior notice, the session is considered completed and no refund will be issued.
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If a tutor fails to attend or experiences technical issues on their end, the session will be fully refunded or rescheduled at no cost.
Packages
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Lesson packages are non-refundable once sessions have started.
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Unused sessions may be converted to EduLink credit at our discretion.
Technical Issues
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If a session cannot take place due to platform or tutor-related technical issues, we will offer a refund or replacement session.
Special Circumstances
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We understand emergencies happen. Requests for exceptions can be reviewed on a case-by-case basis by the EduLink team.