At EduLink, we aim to provide a reliable and positive learning experience for both students and tutors.

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Session Cancellations

• Sessions cancelled at least 24 hours before the scheduled start time are eligible for a full refund or lesson credit.

• Cancellations made less than 24 hours in advance are not refundable, as the tutor has reserved that time.

Missed Sessions

• If a student does not attend a session without prior notice, the session is considered completed and no refund will be issued.

• If a tutor fails to attend or experiences technical issues on their end, the session will be fully refunded or rescheduled at no cost.

Packages

• Refunds for package cancellations depend on how many sessions have been used.

• If you cancel a package before any sessions have been used, you may be eligible for a full refund.

• If you have already used some sessions and choose to cancel the remaining sessions, the sessions already used will be recalculated at the standard (non-discounted) rate. Any remaining balance will be refunded.

• This ensures that the discount applies only when the full package is completed.

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• Technical Issues

• If a session cannot take place due to platform or tutor-related technical issues, we will offer a refund or replacement session.

Special Circumstances

• We understand emergencies happen. Requests for exceptions can be reviewed on a case-by-case basis by the EduLink team.