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Edulink Privacy Policy

Last updated: 22.11.2025

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Welcome to EduLink. This Privacy Policy describes how we collect, use, share, and protect the personal information of students, parents, tutors, and visitors who access our services. By using our website, booking sessions, or creating an account, you agree to the following terms.

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1. Information We Collect

We collect information to provide our educational services effectively. This includes:

Account & Profile Information – When you create an account, we collect your name, email address, phone number, student age or grade level, and parent or guardian details.

Booking & Payment Information – For every session booked or package purchased, we collect payment method details (processed via third-party providers), transaction history, billing information and records of sessions booked.

Session & Usage Data – We track class schedules, attendance history, uploaded assignments or materials, communication between parents/students and tutors and session recordings (where applicable). We also collect technical data such as IP address, browser type, device identifiers, performance data, and cookies for analytics.

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2. How We Use Your Information

Your personal information enables us to operate and enhance our learning platform. We use it to:

  • Create and manage user accounts on EduLink.

  • Process bookings, manage scheduling, and facilitate live and recorded classes.

  • Communicate with you regarding session confirmations, reminders, updates, support and promotional offers.

  • Assign appropriate tutors based on subject and grade level, tracking student progress and platform quality.

  • Improve our services by analysing aggregated, anonymised data so we can refine teaching materials, interface and user experience.

  • Ensure compliance with our codes of conduct, enforce policies, manage refund requests, and address disputes.​

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3. Sharing Your Information

EduLink does not sell or rent your personal data. We may share information only in limited circumstances:

Tutors – To enable tutoring sessions, tutors receive essential details such as student name, grade level, session date/time, and any materials uploaded for the class. Tutors are contractually obliged to keep this information confidential.

Payment Processors & Service Providers – To facilitate payments, Zoom classes, email notifications, analytics and hosting, we share data with trusted third-party service providers. These parties are contractually bound to handle your data securely.

Legal & Safety Requirements – We may disclose information if required by law, in response to legal process, to protect the rights or safety of users, or to comply with regulatory obligations.

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4. Session Recordings & Materials

Some live classes may be recorded for the purposes of quality assurance, safety monitoring, or to provide playback access. By using EduLink, you consent to being recorded when applicable. Recordings are stored securely and accessible only to authorised users and the enrolled student. You must not record, redistribute or share materials without written permission. Any unauthorised distribution may result in suspension or termination of access.

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5. Cookies & Tracking Technology

To operate efficiently and enhance user experience, EduLink uses cookies and similar technologies. These may track your preferences, login sessions, usage metrics, device type, browser settings and site performance. You may adjust browser settings to reject cookies, but this may limit functionality and user experience on our platform.

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6. Data Security & Retention

We apply industry-standard technical and organisational measures to protect your data, including encrypted connections (SSL/TLS), secure server storage, restricted access rights and regular security audits. While we strive to keep your information safe, no internet transmission is completely secure. We retain personal data only as long as necessary for service delivery, legal obligations, dispute resolution and record-keeping. If you request account deletion, we will remove your profile and user data subject to verification and any applicable legal requirements.

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7. Children’s Privacy

EduLink is aimed at children and young adults under the supervision of a parent or legal guardian. Accounts for minors must be created and managed by a parent or guardian. We do not knowingly collect personal information directly from children without parental consent. Parents are responsible for supervising the student’s use of device, environment, class attendance and related activities.

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8. Your Rights & Choices

Depending on where you live, you may have rights regarding your personal information. These may include the rights to access your data, correct inaccurate information, request deletion, object to processing, or withdraw consent. To exercise any right, please contact EduLink Support. We will respond in a reasonable timeframe according to applicable regulations.

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9. Third-Party Links

Our platform may contain links to external websites or services not controlled by EduLink. We are not responsible for their privacy practices, content or data collection policies. We encourage you to review the privacy policies of these external sites before sharing personal information.

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10. Updates to This Policy

EduLink may revise or update this Privacy Policy at any time to reflect changes in our services, regulatory requirements or industry practices. We will post the updated policy on our website and indicate the “Last updated” date at the top. Continued use of the platform after changes constitutes acceptance of the updated terms.

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11. Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact:

EduLink Support

Email: contactus@edulinkgy.com

Phone / WhatsApp: [Insert number]

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We are committed to fair, transparent practices and thank you for choosing EduLink.

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