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Parent Agreement

Last updated: 11.23.2025

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This Parent Agreement (“Agreement”) outlines the responsibilities, expectations, and terms for parents and legal guardians (“Parent”, “You”) who enroll students in educational services provided through EduLink (“We”, “Our”, “Platform”). By creating an account, booking a session, or allowing your child to participate in a class, you agree to be bound by this Agreement, as well as our Terms & Conditions, Refund & Cancellation Policy, and Code of Conduct.

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1. Role of EduLink

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EduLink provides access to private tutoring, group classes, and educational resources through a digital platform. We aim to offer high-quality learning experiences, but we do not guarantee specific academic outcomes such as grade improvements, exam results, or performance changes. Progress depends on student engagement, study habits, and consistency.

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2. Parent Responsibilities

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As a parent or legal guardian using EduLink, you agree to take responsibility for:

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Ensuring Proper Supervision

You must supervise your child’s use of EduLink, especially if they are under 18. This includes making sure a parent or adult is available if needed during live online classes.

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Providing a Safe Learning Environment

You must ensure your child has a quiet, safe, and appropriate environment for online learning, free from distractions, loud noise, or interruptions.

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Technology & Internet Requirements

You are responsible for ensuring your child has stable internet access, a functioning device, working audio/video tools, and updated software needed for sessions (such as Zoom).

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Accurate Information

You agree to provide accurate information during signup, booking, and communication with tutors. Failure to do so may result in delays, miscommunications, or account issues.

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3. Student Conduct & Expectations
 

Parents are responsible for ensuring that students behave appropriately during sessions. Students must:

  • Arrive on time

  • Attend sessions with respect and focus

  • Follow tutor instructions

  • Avoid disruptive behaviour

  • Use the chat, microphone, and camera responsibly

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Repeated disruptions may result in removal from a class, suspension from sessions, or disciplinary action. No refunds are issued for removed students due to misconduct.

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4. Attendance, Cancellations, and No-Shows

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By booking a session, Parents agree to follow EduLink’s Refund & Cancellation Policy.

This includes:

  • Free cancellations only when done at least 6 hours before the session

  • Late cancellations and no-shows being non-refundable

  • Sessions may be rescheduled once, provided they follow the 6-hour rule

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Parents acknowledge that failure to attend or notify will result in forfeiture of the session.

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5. Communication With Tutors

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Parents agree to treat tutors with respect and communicate professionally at all times. All communication must occur through EduLink channels unless otherwise authorised. Parents must not request personal contact information from tutors or attempt to move classes off the platform.

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Rude, disrespectful, or threatening behaviour may result in account suspension.

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6. Materials, Recordings & Intellectual Property

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Any worksheets, digital content, slides, course materials, recordings, or resources provided through EduLink are the property of EduLink or the tutor. Parents agree not to:

  • Copy

  • Resell

  • Share

  • Record

  • Distribute

  • Upload

  • Modify

any class content without written permission. Unauthorized sharing may result in immediate account termination and potential legal action.

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Some sessions may be recorded for safety, quality assurance, or playback purposes. By using EduLink, you consent to your child being included in such recordings when applicable.

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7. Safety & Online Protection

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EduLink is committed to protecting students. Parents agree to ensure that:

  • Children do not share personal information with tutors

  • Sessions occur in a safe and visible environment

  • Tutors are treated as educational professionals, not personal contacts

  • Any concerns regarding safety or inappropriate behaviour are reported immediately to EduLink Support

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EduLink may investigate issues and take action, including removing tutors or students when necessary.

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8. Payments & Billing

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Parents agree to pay all fees associated with bookings at the time of purchase. EduLink accepts multiple payment methods including debit/credit cards, PayPal, MMG, and bank transfer.

Parents acknowledge that:

  • Bookings are not confirmed until payment is received

  • Refunds follow the Refund & Cancellation Policy

  • Package refunds deduct completed sessions at the standard rate

Parents are responsible for ensuring payment information is accurate.

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9. Platform Access & Account Security

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Parents agree to keep account login credentials secure. Sharing accounts, misusing platform access, or allowing unauthorized individuals to join sessions is strictly prohibited. EduLink may suspend or terminate accounts involved in misuse or security breaches.

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10. Limitation of Liability

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EduLink is not responsible for technical issues caused by the parent’s device, internet connection, software limitations, or other factors outside our control. EduLink does not guarantee uninterrupted access and may experience downtime due to maintenance or system updates.

Parents agree that EduLink’s liability, under any circumstance, will not exceed the total amount paid for the service in question.

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11. Account Suspension or Termination

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EduLink reserves the right to:

  • Suspend accounts

  • Terminate accounts

  • Remove students from sessions

  • Deny future bookings

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if parents or students violate platform policies, behave inappropriately, abuse refunds, misuse materials, or create unsafe learning environments.

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No refunds will be issued in cases of misconduct.

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12. Modifications to This Agreement

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EduLink may update this Parent Agreement at any time. Updated versions will be posted on the website with a revised “Last Updated” date. Continued use of the platform signifies acceptance of the updated terms.

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13. Contact Information

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For questions regarding this Agreement or any concerns with your experience on EduLink, please contact:

EduLink Support

Email: contactus@edulinkgy.com

Phone/WhatsApp: [Insert Number]

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We appreciate your partnership in creating a safe, positive, and successful learning environment for your child.

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